Shipping & Returns

Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery Time

We ship internationally from our warehouse. Estimated delivery time is 8-20 business days from the date of shipment, depending on the product and destination. Delivery times may vary depending on customs clearance and local postal services.

Shipping Cost

Shipping is free on all orders to European countries. No minimum order value required.

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package at any time.

Customs and Duties

As of July 2026, EU customs rules apply a duty of approximately €3 per item (per distinct tariff heading) on shipments entering the EU. This charge is separate from our product and shipping prices, is set by EU customs authorities, and is the responsibility of the customer. It may be collected at the time of delivery.

Return and Refund Policy

Return Window

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Eligibility

To be eligible for a return, the item must be unused and in its original packaging. For health and hygiene reasons, cosmetic products that have had their seal broken after delivery cannot be returned, unless the item is defective.

Defective or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@albaros.com with your order number and a photo of the issue. We will send a replacement or issue a full refund.