Refund policy

Return and Refund Policy
Last updated: August 2026

We want you to be happy with your purchase. If something isn't right, get in touch and we'll help.

Return Window
Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This applies to all orders, including items bought on sale or with a discount code.

Eligibility
Items should be returned in their original packaging. You are welcome to open the outer packaging and inspect the product. However, for hygiene reasons, cosmetic products cannot be returned once the product's own seal has been opened — unless the item is defective or was sent in error.

How to Request a Return
Email support@albaros.com with your order number and the reason for the return. We respond within 1–2 business days with the return address in Sweden and instructions.

Return Shipping Costs
Return shipping is paid by the customer. If the item is defective, damaged, or was sent in error, we cover the return shipping cost in full.

Refunds
Once we receive and inspect your returned item, we notify you by email. Approved refunds are issued to your original payment method within 14 days, and include the original standard shipping cost.

Defective or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us at support@albaros.com with your order number and a photo of the issue. We'll look at it together and arrange a replacement or full refund. Your statutory rights in respect of faulty goods, which apply for two years from delivery under EU law, are not affected by this policy.

Contact
GlobaMart ZM — support@albaros.com
Linköping, Sweden · VAT No. SE790829615001