Política de reembolso

Return and Refund Policy
Last updated: July 2026

We want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window
Under EU consumer protection law, you have the right to withdraw from your 
purchase within 14 days of receiving your order, without giving any reason.

Eligibility
To be eligible for a return, items must be unused, unopened, and in their 
original packaging. For hygiene reasons, cosmetic products that have been 
opened or used cannot be returned unless they are defective or incorrectly sent.

Defective or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us 
within 7 days of delivery at support@albaros.com with your order number 
and a photo of the issue. We will arrange a replacement or full refund promptly.

How to Request a Return
Send an email to support@albaros.com with your order number and reason 
for return. We will respond within 1–2 business days with instructions.

Refunds
Once your returned item is received and inspected, we will notify you by 
email. Approved refunds are processed within 5–10 business days to your 
original payment method.

Return Shipping Costs
Return shipping is the customer's responsibility unless the item is 
defective or incorrectly sent, in which case we will cover the cost.

Non-Returnable Items
- Opened or used cosmetic products (unless defective)
- Items purchased on sale or with a discount code

Contact
GlobaMart ZM — support@albaros.com