FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1-3 business days. Delivery typically takes 8-20 business days from the date of shipment, depending on the product and destination. You will receive a tracking number by email once your order has shipped.

Do you offer free shipping?

Yes! Shipping is free on all orders to European countries — no minimum order value required.

Can I track my order?

Absolutely. Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to follow your package in real time.

What is your return policy?

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, for unused, unopened products in their original packaging. For hygiene reasons, opened cosmetic products cannot be returned unless they are defective. Please see our Shipping and Returns page for full details.

Will I have to pay customs or import duties?

As of July 2026, EU customs rules apply a duty of approximately €3 per item on shipments entering the EU. This is set by EU customs authorities, is separate from our shipping and product prices, and is the customer's responsibility. It may be collected at the time of delivery.

My product arrived damaged. What do I do?

We are sorry to hear that! Please contact us within 7 days of receiving your order at support@albaros.com with your order number and a photo of the damage. We will arrange a replacement or full refund as quickly as possible.

Are your products safe to use?

Yes. All cosmetic products sold on Albaros carry an EU Cosmetic Product Safety Notification and full ingredient (INCI) listings, and we only work with suppliers who provide this documentation. You can find the EU compliance details and full ingredient list on each product page.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are secured with SSL encryption.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. After this window, the order may already be in processing. Please contact us as soon as possible at support@albaros.com.

Do you ship outside Sweden?

Yes! We ship to Sweden and across the European Union, with free shipping on every order. If you're unsure whether we deliver to your country, feel free to reach out to us before ordering.